Booked a flight by mistake? New rule gives 48 hours to cancel without penalty

In a significant move to enhance passenger rights, the Directorate General of Civil Aviation (DGCA) has introduced a new rule allowing travelers to cancel flight bookings within 48 hours of purchase without incurring any penalty. This 'cooling-off' period is aimed at providing consumers with greater flexibility and peace of mind, especially in cases where bookings are made inadvertently. The revised guidelines come in response to growing concerns over customer grievances regarding stringent cancellation policies that often lead to hefty charges. Airlines are now mandated to implement this policy, ensuring that passengers can secure a full refund if they decide to cancel their flight within the specified timeframe. This initiative is expected to improve overall customer satisfaction and trust in the aviation sector, which has been striving to adapt to the evolving needs of travelers. The DGCA's decision reflects a broader trend towards more consumer-friendly practices in the aviation industry, marking a positive step for air travel in India.