97% Flyers' Complaints Addressed, Says Centre. Explain How, Says Shashi Tharoor

The Ministry of Civil Aviation has reported that approximately 97% of passenger complaints have been resolved since the establishment of a dedicated 24/7 Passenger Assistance Control Room (PACR). This initiative aims to enhance customer service in the aviation sector, addressing issues ranging from flight delays to lost luggage. The PACR serves as a centralized platform for travelers to voice their grievances, ensuring timely responses and resolutions. Shashi Tharoor, a prominent member of parliament, has sought further clarification on how these statistics were compiled and the specific measures taken to improve service quality. The move has been welcomed by many in the aviation industry as a step towards greater accountability and transparency. The PACR is part of the government’s broader efforts to modernize air travel in India, improve passenger experiences, and build confidence in the aviation sector. As air travel in India continues to grow, effective complaint resolution mechanisms like the PACR will be crucial in sustaining customer trust and satisfaction.